$279

HR SERIES: De-escalation Techniques and Conflict Resolution in the Workplace

Course
40 Lessons

For HR Professionals. This course is designed so that you can take it yourselves and also continue to deliver it to your employees on an ongoing basis. UNLIMITED ACCESS!

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Module 1: Introduction to Workplace Conflict

Objective: Understand the basics of conflict in a work setting and why de-escalation is critical.

1.Mastering Workplace Conflict_Essentials.mp4

Types of Workplace Conflict

Costs of Unresolved Conflict

Activity: Quick Poll on Participants’ Experiences with Workplace Conflict

Quick_Reference_Guide_Workplace_Conflict.pdf

Module 2: Recognizing Conflict Triggers and Warning Signs

Objective: Learn to spot signs of brewing conflict and identify common conflict triggers.

2.Spotting Workplace Conflict Before It Escalates.mp4

Key Triggers of Workplace Conflict

Guide_to_Common_Conflict_Triggers.pdf

Recognizing Verbal and Non-verbal Cues

Activity: Case Study Example

Worksheet_Conflict_Triggers_and_Warning_Signs- FOR TRAINERS.pdf

Conclusion

Module 3: Essential De-escalation Techniques (15 minutes)

Objective: Develop practical skills to calm tense situations and prevent conflict escalation.

3.Master De-escalation_ 4 Key Techniques!.mp4

Technique 1: Active Listening

Technique 2: Empathy

Technique 3: Calm and Controlled Body Language

Technique 4: Reframing Statements

Activity: Role-Play Exercises For Trainers

De-escalation_Techniques_Quick_Reference_Sheet.pdf

Conclusion

Module 4: Conflict Resolution Strategies

Objective: Learn structured approaches to conflict resolution and how to mediate disagreements.

4.Mastering Conflict Resolution Techniques.mp4

Technique 1: Interest-based Negotiation

Technique 2: The Five-step Conflict Resolution Model

Five_step_Conflict_Resolution_Model_Guide.pdf

Technique 3: Mediating as a Third Party

Activity: Breakout Session with Small Groups (For Trainers)

Conflict_Resolution_Techniques_Worksheet.pdf

Conclusion

Module 5: Creating a Positive Conflict-Resolution Culture

Objective: Understand how to create and reinforce a culture that values communication and respect.

5.Build a Positive Conflict-Resolution Culture!.mp4

Encouraging Open Communication

Leading by Example

Training and Resources

Guide_to_Fostering_a_Conflict_Resolution_Culture.pdf

Activity: Interactive Discussion on Fostering a Conflict-Resolution Culture (For Trainers)

Conclusion

Q&A and Key Takeaways

Quick Review of Core Techniques and Models

Importance of Consistent Application and Practice

Conflict_Resolution_and_De-escalation_Techniques_Key_Concepts.pdf

Activity: Q&A Session

Conclusion & Final Quiz

Thank you for joining this course on De-escalation Techniques and Conflict Resolution in the Workplace. With the skills and strategies you’ve learned, you’re equipped to foster a respectful, communicative, and collaborative work environment. Remember, effective conflict resolution is a continuous practice—one that benefits not only your team but the entire organization. We wish you success in applying these tools, and we encourage you to keep building a positive workplace culture!

Final Quiz